Cancellations/Rescheduling

If you are not able to make a scheduled appointment, you agree to cancel or reschedule the appointment at least 24 hours in advance. You agree to pay $50 or 50% of the full session rate (whichever is greater) if you give less than 24 hours’ notice, and agree to pay the full session rate if you give 2 hours’ notice or less, or if you miss an appointment without giving notice. If, within 24 hours of your session, you develop a contagious illness, or have a sudden, unplanned health or personal emergency rendering you unable to make your appointment, you will inform Arlington Therapeutic Massage and Energy Healing right away, and if you are unable to fill your vacancy, you will pay the cancellation fee, or session fee, unless an exception is granted, only at the discretion of Arlington Therapeutic Massage and Energy Healing.

Pregnant Clients: If you go into labor within 24 hours of an appointment you agree to notify Arlington Therapeutic Massage and Energy Healing and your cancellation fee will be waived. If you go into labor and do not notify Arlington Therapeutic Massage and Energy Healing, and miss your appointment, you agree to pay the full session rate.

Arrival/Session Length: You understand you must arrive 10 minutes early for any appointment in order to receive the full session time scheduled. If you arrive on time, or late, you understand the practitioner will only honor the remainder of the scheduled session.

Course Registration Policy: Should the registrant cancel or postpone class attendance, the deposit is non-refundable but it may be credited toward a space-available class and for the same class type within 6 months from the originally scheduled class date. The fee for rescheduling the class date is a $25.00, non-refundable, non-transferable fee and is charged for each rescheduling instance. However, if Arlington Therapeutic Massage and Energy Healing cancels the initial class scheduled, the deposit is fully refundable or the registrant may reschedule for another scheduled class within six months of the initially scheduled class date.